Shipping policy

SHIPPING POLICY

Last Updated: 09 June 2026

At Home Bar Coolers, we are committed to providing a reliable and efficient delivery service for all orders placed through our website.

Delivery Areas

We currently deliver to addresses within mainland United Kingdom.

Unfortunately, we may be unable to deliver certain products to Northern Ireland, offshore islands, the Scottish Highlands, the Isle of Man, the Isle of Wight, the Channel Islands and other remote locations. If delivery restrictions apply, we will contact you before processing your order.

Delivery Charges

Delivery charges are displayed during checkout and before payment is completed.

Where applicable, free delivery promotions will be clearly stated on the product page or during checkout.

Order Processing

Orders are typically processed within 1–2 working days following receipt of payment.

As many of our products are shipped directly from our supplier network, processing and dispatch times may vary depending on product availability and supplier location.

Delivery Times

Estimated delivery times are displayed on individual product pages where available.

Typical delivery times are:

• In-stock products: 2–7 working days
• Special order products: 7–21 working days
• Custom or made-to-order products: Delivery times will be confirmed separately

Please note that delivery estimates are provided as guidance only and are not guaranteed.

Delivery of Large Appliances

Many of our wine coolers, drinks fridges and refrigeration products are delivered via specialist carriers.

Large appliance deliveries may require:

• A signature upon delivery
• Kerbside delivery
• Pre-arranged delivery appointments

Customers are responsible for ensuring adequate access to the delivery location, including doorways, hallways and staircases.

Missed Deliveries

If a delivery attempt is unsuccessful due to customer absence or access restrictions, additional delivery charges may apply for redelivery.

Tracking Information

Where available, tracking information will be provided by email once your order has been dispatched.

Damaged Deliveries

Please inspect all goods upon arrival.

If your order arrives visibly damaged, please:

  1. Note the damage with the delivery driver where possible.
  2. Take photographs of the packaging and product.
  3. Contact us within 48 hours of delivery at sales@homebarcoolers.com.

We will work quickly to resolve any issues.

Delivery Delays

While we make every effort to ensure timely delivery, delays may occasionally occur due to factors outside our control, including:

• Supplier stock shortages
• Courier delays
• Severe weather conditions
• Transport disruptions

We will keep customers informed of any significant delays affecting their order.

Order Tracking & Support

If you have any questions regarding your delivery, please contact:

Home Bar Coolers

30 Rushmore Road
Norwich
Norfolk
NR7 8QR

Telephone: 01603 336483

Email: sales@homebarcoolers.com

Website: www.homebarcoolers.com

Policy Updates

We reserve the right to amend this Shipping Policy at any time. Any changes will be published on this page and take effect immediately upon publication.