Returns & Refund Policy

Last Updated: June 2026

At Home Bar Coolers, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Your Right to Cancel

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods without giving any reason.

To exercise your right to cancel, you must notify us in writing by email before the 14-day cancellation period expires.

Once you have notified us, you have a further 14 days to return the goods.

Returns Eligibility

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging where possible.
• All accessories, manuals, and included items must be returned.
• Proof of purchase must be provided.

We reserve the right to make deductions from refunds where goods show signs of use beyond what is necessary to inspect them.

Faulty, Damaged, or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery and provide photographs where possible.

We will arrange an appropriate remedy, which may include:

• Replacement of the item
• Repair of the item
• Full refund

This does not affect your statutory rights.

Return Shipping

Where a return is due to a change of mind, the customer is responsible for return shipping costs.

Where goods are faulty, damaged, or supplied incorrectly, Home Bar Coolers will cover reasonable return shipping costs.

Please contact us and we will arrange collection

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed to the original payment method within 14 days of receiving the returned goods or receiving evidence that the goods have been returned.

Delivery charges paid on the original order will be refunded where required by law.

Non-Returnable Items

The following items cannot be returned unless faulty:

• Products customised or made to order
• Items damaged through misuse or neglect
• Goods returned without all major components and accessories

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Home Bar Coolers
Email: support@homebarcoolers.com
Website: www.homebarcoolers.com

We aim to respond to all enquiries within one business day.